Concept Project · Custom App
Lumi Med Spa
What a patient app should feel like.
Lumi is a med-spa concept — the patient app we would ship tomorrow. Booking, in-app shop, loyalty rewards, AI chat, secure team messaging, and a referral engine that pays both sides. Every part of the patient relationship inside one branded surface.
It's also one example of a bigger idea. This is the system we build for any practice patients choose — the app that makes you impossible to leave. The brand here is a med spa's; for your practice, only the treatments change. Native iOS and Android, six weeks from contract to App Store.
Build It For Your Practice
The Concept
A patient app that earns daily opens.
iOS and Android, built right
Yours end to end — no white-label seams
CRM, payments, AI chat — one system
From signed contract to App Store live
The Brief
A premium practice that loses patients to convenience.
The setup: a strong local reputation, a packed calendar, and a front desk drowning in phone-tag bookings. Patients chose this practice once — but off-the-shelf portals feel generic, and between visits there's nothing on the phone pulling them back to the brand.
The brief: an app that feels like an extension of the practice itself, not a software vendor. Premium. Intuitive. Worth opening the way patients open Instagram — so the practice they chose is the one they never leave.
The Design
One branded app. Every part of the relationship.
A native React Native app with a Supabase backend, Boulevard CRM sync, and an AI chat trained on the practice's actual treatment menu. Booking, payments, loyalty, referrals, and chat — all under one identity.
The result is an app that earns daily opens: rewards you for showing up, lets you reorder products in two taps, and gives you a direct line to the team without the front desk in the middle.
What's Inside
Every system the relationship needs. One install.
Designed to replace four disconnected tools — booking platform, loyalty card, email blasts, and the front desk's phone — with a single branded surface.
- Branded booking with real-time availability
- Loyalty points and tiered rewards program
- AI chat trained on your treatment menu
- Secure in-app payments and product orders
- Push notifications for appointments and offers
- Before & after gallery, treatment history
- Ask-the-staff secure messaging
- Double-sided referral engine
How A Build Like This Goes
Six weeks. Four phases.
Phase 01
Discovery & Design
Deep dive into the patient journey, competitive landscape, and visual identity. UI/UX sprints land the look and feel before a line of code is written.
Phase 02
Core Build
Booking, profiles, and CRM sync. Real-time availability, secure payments, and the foundation that the rest of the experience sits on.
Phase 03
Loyalty, AI & Referrals
Rewards program, AI chat trained on the practice menu, and a double-sided referral engine that pays both sides.
Phase 04
QA & Launch
Hardening, App Store submission, and a coordinated launch with in-clinic marketing so day one feels like a moment.
Designer's Note
"Most patient apps are built like software. Lumi was designed like a brand. We design every app this way — whatever practice patients choose, whatever the treatments. That's the whole difference: between an app patients tolerate and one they can't imagine leaving."
— MediaMD
Under The Hood
The stack we'd ship.
The same foundation for every practice patients choose — only the CRM slot changes. Boulevard for a med spa; for your practice, we sync to whatever you already run.
Frontend
React Native
Backend
Supabase
AI
OpenAI GPT-4
CRM Integration
Boulevard
The First Build
This concept could be your real app.
Lumi is what we would ship tomorrow. Book a call and we'll map the version for your practice — the app that makes you the one patients never leave.
Book a Strategy CallLet's Talk
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One call to map how patients will find you, choose you, and stay. No pressure, no obligation.