Our Services
Be the practice patients find, trust, and never leave.
Nobody is assigned a cosmetic surgeon, a dentist, or a longevity clinic. Patients choose them. So you have to be found, trusted, and kept.
We build exactly two things. A Custom Patient App that makes you impossible to leave, and AI Era Search Visibility that makes you the answer AI gives. Two levers. The whole patient journey. No ad budgets to rent, no vendor sprawl.
One med spa per market. Founder-led. Live in weeks.
Lever 01 · Be impossible to leave
Custom Patient App
The villain is the one-and-done patient. Beat it.
Getting found wins the first visit. Staying chosen wins the next decade. Most practices leak the patients they already paid to acquire: they go quiet, drift to whoever texts them a promo, and never come back. One branded app runs the entire patient relationship (booking, ordering, rewards, referrals, and consult requests that reach your team) so the practice lives on the patient's phone, not in a forgotten email.
Think Starbucks Rewards, but it is your brand. It installs to the home screen and runs from your own domain, so there is no App Store required and no download friction. It is a progressive web app, live in weeks, not months. Whether patients chose you for a facelift, a cleaning, or hormone optimization, the result is the same: a patient base that opens your app the way they open Instagram.
What's Inside
Referral engine
A happy patient is your best marketer. They invite friends, both earn rewards, and the app does the tracking. We call it the Referral Flywheel.
Memberships
Recurring plans patients actually want: monthly maintenance, treatment packages, VIP tiers. Predictable revenue that runs whether the chair is full or not.
In-app shop
Products, supplements, treatment packages, memberships. Sold inside the relationship, not handed to Amazon.
One-tap booking
Every service, every provider, every location. The next visit is two taps away, never a phone call.
Loyalty rewards
Points for visits, referrals, and social shares. A reason to keep coming back, and to keep showing up for you online. Never for reviews.
Consult requests
Patients request a consult from inside the app, and it lands where your own team will actually see it. No phone tag, no enquiry lost in an inbox, no waiting on hold to ask a question.
What The App Drives
Four shifts in how the practice runs.
Daily opens, not monthly logins.
The app earns its spot on the home screen, not buried in a portal nobody opens. Every push notification is an open door back to your practice.
Phone tag, eliminated.
Booking, rescheduling, and check-in happen in two taps. Your front desk gets its time back to focus on the room.
Loyalty + referrals, automated.
Built-in rewards for visits, social shares, and referrals, with a referral flywheel that pays both sides. Patients do your marketing.
Revenue compounds.
The in-app shop turns refills, add-ons, and product reorders into recurring revenue, and memberships convert one-time visits into predictable monthly cash flow.
Concept · Patient App · Lumi
Every screen does a job for the owner.
Five screens from Lumi, a med-spa concept designed end-to-end. It is one example of what we build for any practice patients choose. Swap the treatments for implants, adjustments, or a longevity workup and the system is identical. Each caption reads the same way: what the patient feels, and what the owner earns.
Lumi
Good morning,
Sarah.
Your skin is glowing today
Today · 2:30 PM
HydraFacial Glow
with Dr. Maya · 60 min
Quick actions
Home
Patient opens it daily → owner stays top of mind.
Book a service
What today?
Botox · Full Face
Dr. Maya · 30 min
$650
Lip Filler · 1ml
Dr. Maya · 45 min
$925
Sculptra · 1 vial
Dr. Aisha · 60 min
$1,200
Tox · Masseter
Dr. Maya · 20 min
$580
Book
Patient books in two taps → owner loses zero phone tag.
Lumi Members
Your balance
1,847
points
Recent earnings
Booked Botox
2d ago
+650
Referred Hannah
5d ago
+500
Posted to IG
1w ago
+50
Booked HydraFacial
3w ago
+225
Rewards
Patient sees their points → owner gets the repeat visit.
Request a consult
We're here.
What can I do about fine lines around my eyes?
Lumi concierge
Great question. I'll pass this to Dr. Maya's team with your treatment history so they can advise. Want to hold a consult time while you wait?
Type your question…
Consult
Patient asks at 9pm → the request reaches the owner's own team.
The Lumi Shop
Daily skin.
Bestseller
Vitamin C Serum
$92
Retinol 0.5%
$78
SPF 50 Mineral
$54
Members -15%
Glow Drops
$108
Shop
Patient reorders serum → owner keeps the product margin.
Want the full screen-by-screen walkthrough?
See the app up close, then we mock it up in your brand on the call.
See the app up closeHow Your App Pays For Itself
You pay once to acquire a patient. The app makes that patient acquire the next one.
The Referral Flywheel is the engine. A patient who loves you invites a friend, both get rewarded, the friend installs, and the loop turns again. Here is the arithmetic, with your numbers, not our promise.
The Referral Flywheel
Patient installs your app
Refers a friend in-app
Both get rewarded
Friend installs, and refers again
Every rewarded referral feeds the next. That is the flywheel.
The CPA math
- 1
You pay once to acquire a patient. Call that your cost per acquisition.
- 2
That patient refers one friend, and you have acquired two patients for close to the cost of one. Your effective CPA roughly halves.
- 3
Two referrals and the same acquisition covers three patients, cutting the effective CPA to roughly a third.
Illustrative math, your inputs, not our promise. We do not quote a fixed ROI or percentage. The ROI calculator runs it on your own numbers.
A sample reward config
A preset you control, not a claim. You set every dial: the reward, the bonus threshold, the points. Rewards are for visits, referrals, and shares. Never for reviews, because incentivized reviews violate platform policy and put your profile at risk.
Come back more often
One-tap booking and reminders pull the next visit forward instead of letting it slip.
Spend more per visit
The in-app shop and memberships add refills, add-ons, and packages to the relationship.
Bring friends
The flywheel turns every happy patient into a referral source that pays for itself.
Staff you don't have to hire
Your front desk can't text every patient at 9pm. Your app can. It answers instantly, day and night, then routes the request to a booking or a consult your own team picks up. It is not chat and it is not a promise to reply in minutes. It is a 24/7 concierge doing the follow-up your lean senior team shouldn't have to.
The app is equity, not an expense
Recurring membership and loyalty revenue is an asset a buyer pays a multiple for. As an editable, illustrative example: a book of predictable monthly members is worth more at sale than the same revenue from walk-ins. The app compounds enterprise value, not just this month's cash.
And it stays yours
You own what matters. Your patient data, your content, your brand, your accounts — yours outright, exportable any time. The app is licensed to you and maintained by us for as long as we work together. You're never renting your patient relationships from a third party.
Lever 02 · Be the answer
AI Era Search Visibility
Be the answer when patients ask AI.
Patients choose by asking AI. Someone comparing facelift surgeons or pricing veneers now asks ChatGPT, Claude, Gemini, Perplexity, and Grok before they ever open Google, and the AI gives one answer. Answer Engine Optimization, SEO, and GEO run as one system, so the answer is you, and the patient trusts it.
If you missed the SEO wave, this is your second shot. The practices patients choose have barely started playing this game, which means the answer slot in your city is still open.
What Visibility Drives
When the AI names you, the patient arrives already decided.
Patients arrive pre-sold.
When AI names you as the answer, the patient isn't weighing five practices in five tabs. They've already chosen you. They arrive to book, not to shop.
A new channel. No ad spend.
Every cited query is a patient who found you for free. No CPM, no auction, no algorithm tax. They show up because the AI sent them.
First-mover lock-in.
Almost no practice in your category is doing this yet. The AI keeps recommending whoever it cited first, even after competitors wake up. The lead compounds.
X-ray vision into demand.
The weekly report shows the exact questions patients ask AI in your city. You see what they want, and how they decide, before they ever walk in.
Optimized For
Every engine your patients are asking.
A patient researching a procedure rarely asks just one. Each engine ranks and trusts sources differently, so we tune for all five, and you're the answer wherever they ask.
ChatGPT
The one most patients reach for first. Cites Wikipedia and established brands.
Claude
Source-quality first. Cites verified expertise and original research.
Gemini
Powers Google AI Overviews. Healthcare queries increasingly surface an AI answer before any link.
Perplexity
Citations on every answer. Loves Reddit and real-world reviews.
Grok
X-native. Real-time signals. Reaches a younger, mobile-first audience.
A Different Game
The things that win on Google don't move the needle inside an LLM.
How It Works
Four moves to make you the cited answer.
Audit
We map every prompt patients ask AI in your city ("best chiropractor near me," "Invisalign vs veneers," "where to get hormone optimization") and show you exactly where competitors are cited and you are not.
Rebuild
We restructure your content the way LLMs read it. Entity-first, lead-with-the-answer, schema-tuned for your practice's services.
Seed
We get your practice cited on the sources AI trusts: industry publications, local press, review platforms, and the authoritative directories these engines pull from.
Track
Weekly visibility reports across ChatGPT, Claude, Gemini, Perplexity, and Grok. We watch every mention and adjust.
What's Included
One search system. Done for you.
Strategy, content, technical SEO, citations, GEO, tracking, reporting. Every piece of becoming the answer AI gives, and the one patients trust, handled.
Book a Diagnostic Call- Entity-first content built for AI extraction
- Schema markup tuned for your practice's services and procedures
- Lead-with-the-answer rewrites of every ranking page
- Citation-worthy data, FAQs, and structured answers
- Presence on the authoritative sources AI engines cite
- Local GEO, be the cited answer for your city
- Visibility tracking across ChatGPT, Claude, Gemini, Perplexity, Grok
- Continuous re-optimization as models retrain
- Integrated SEO foundation
- Weekly automated reporting on every AI mention
Concept · AEO Report · Weekly
The report you'd get every week.
Automated, from your own GA4 and Tag Manager. Every citation, every engine, every query patients ask in your city, so you can watch the answer slot become yours.
AEO Visibility Report
Your Practice · Week of 11 May 2026
Total citations
47
+12 vs last week
Engines covered
5/5
Steady vs last week
Citation rank · Miami
#1
Up 3 vs last week
Query coverage
74%
+18% vs last week
Citations by engine
ChatGPT
· 24 queries tracked
18
+6
Claude
· 19 queries tracked
9
+3
Gemini
· 28 queries tracked
11
+5
Perplexity
· 15 queries tracked
7
+2
Grok
· 11 queries tracked
2
+2
Top citing sources
Wikipedia
31%
your practice site
24%
18%
Healthline
15%
local listings
12%
Sample queries · last 7 days
best med spa for botox near me
ChatGPT, Claude
Citedtop dental implant clinic in scottsdale
Gemini, ChatGPT
Citedchiropractor for sciatica in austin
Perplexity
Citedwhere to get a longevity workup
None yet
Missingmost reviewed LASIK surgeon nearby
ChatGPT, Grok
CitedConcept dashboard, illustrative data. Your live report tracks every query patients ask in your city.
Want this report for your practice?
Free baseline AEO audit on the call.
Why Trust Us
A new agency, honest about it.
We won't show you a wall of logos or borrowed case studies. Here is the real reason to work with us.
Founder-led, direct
Michael Crouch, Founder and CEO, is on the call and on the build. One practice per market means senior attention, not a queue behind a hundred other accounts.
A transparent method
Audit, rebuild, seed, track. You see the queries we target, the sources we earn, and the weekly report. No black box.
Concept work, labeled
The Lumi app and the visibility report are concepts, and we say so on the tin. They show the standard we ship, not a client we are pretending to have.
Built only for medical practices
Med spas, cosmetic surgery, dentistry, dermatology, longevity. The medicine patients research and pay for themselves. We do one thing.
We practice what we preach
This site runs the same structured data and AI-answerability we build for you. Ask an engine about AEO for medical practices and see who shows up.
An honest deliverable guarantee
Your app is live by the date we set, or you don't pay that month. We guarantee the deliverable. We never guarantee a result, because nobody honest can.
One Practice Per Market
Own both levers before the practice down the street does.
When a patient asks AI for the best practice in your city, it names one. Right now that slot is open, and we take a single med spa per market. Move first: be the answer they find, and the app they never leave.
Book a Diagnostic CallDiagnostic Call, 30 minutes. We'll map both levers for your practice.
One Practice Per Market
Claim your market.
We work with one practice per market. On a 30-minute Diagnostic Call we map how patients will find you, choose you, and stay. No pressure, no obligation.