There is a whole category of medicine where the patient is in control. Nobody is assigned a cosmetic surgeon, a cosmetic dentist, a med spa, a dermatologist, or a longevity clinic — patients research, compare, decide, and pay for them directly. That single dynamic is what unites these practices into one market: because patients choose them, they must be found, trusted, and kept. The practices pulling ahead are not simply spending more on ads. They are executing on five fundamentals that consistently deliver outsized returns, and those fundamentals work the same whether you place dental implants, perform LASIK, or run a GLP-1 weight-loss program.
First, they treat being found as job one — and they understand that how patients find a practice has changed. Search no longer means ten blue links. AI now answers a large share of healthcare questions before a patient sees a single website, and the practices winning that moment have invested in Answer Engine Optimization: the clarity, structure, and citations that get a practice named directly by ChatGPT, Claude, Gemini, Perplexity, and Grok. Traditional local SEO still matters — an optimized Google Business Profile, reviews collected on autopilot, a dedicated page for every treatment — but the leaders now build for the answer engines first, because almost no competitor has.
Second, they run full-funnel paid advertising. Most practices throw money at bottom-of-funnel Google Ads and wonder why their cost per acquisition keeps climbing. The smartest operators build awareness campaigns on Meta and TikTok, retarget engaged users with educational content and patient stories, and only then serve a booking-focused ad. This warms the audience before asking for the appointment, which dramatically lowers the overall cost to acquire a new patient. We have seen practices cut their cost per booked appointment by 40 percent simply by adding a middle-of-funnel retargeting layer.
Third, they make the practice impossible to leave. Acquisition is only half the equation — keeping a patient is where the profit lives. The leaders give patients a branded app that runs the entire relationship: one-tap rebooking, an in-app shop, rewards, a referral engine, and a direct line to the team. When the next visit is one tap away on the device a patient checks dozens of times a day, retention stops being a hope and becomes a system. Email and SMS automation reinforce it — a five-touch nurture sequence converts 25 to 35 percent more leads into booked appointments than a single follow-up call.
Fourth, they build a content engine. Articles, short-form video, and educational reels do more than generate likes. They establish the authority and trust that make a practice the obvious choice — and, increasingly, they are the source material AI cites when it answers a patient question. When a prospective patient has already encountered your expertise three times, they arrive pre-sold. The fifth strategy ties everything together: unified analytics. The practices that double revenue can trace every dollar of spend to a booked appointment and an actual treatment. They know their cost per lead by channel, their show rate by campaign, and their lifetime patient value by acquisition source. Without that visibility you are flying blind. With it, every dollar works harder.
Written by
Marcus Johnson
Head of Growth
Part of the MediaMD team, the growth engine for the practices patients choose — building the AEO presence that makes them the answer and the app that makes them impossible to leave.
Get the Playbook for the Practices Patients Choose
How to be the answer AI gives and the app patients can't leave — the two plays that win the patients who research, compare, and choose you. Delivered to your inbox.
No spam. Unsubscribe anytime.